At Massive.pk, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return or exchange a product, and we have outlined our Return and Refund Policies below to assist you.
- Eligibility for Returns and Exchanges:
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, in its original condition, and with all tags and packaging intact (sealed).
- The return or exchange request must be initiated within 3 days of receiving the product.
- Products eligible for returns or exchanges include damaged items, defective items, or items received in error.
- Return Process:
If you need to return a product, please follow these steps:
- Contact our customer support team within 3 days of receiving the product to initiate the return process. You can reach us through the provided contact details.
- Provide your order details, reason for the return, and any supporting evidence, such as photos or videos, if applicable.
- Our customer support team will guide you through the return process and provide instructions on how to proceed.
- Refund Process:
Once we receive the returned product and verify its eligibility, we will initiate the refund process. Please note the following:
- Refunds will be issued to the original payment method used for the purchase.
- It may take up to 10 business days for the refund to be processed and reflect in your account, depending on your payment provider’s policies.
- Exchange Process:
If you wish to exchange a product for a different size, color, or model, please follow these steps:
- Contact our customer support team within 3 days of receiving the product to initiate the exchange process. You can reach us through the provided contact details.
- Provide your order details, reason for the exchange, and the preferred replacement item.
- Our customer support team will guide you through the exchange process and provide instructions on how to proceed.
- Non-Returnable Items:
Please note that certain items are non-returnable for hygiene or safety reasons. These may include intimate apparel, cosmetics, and personal care items. We do not accept returns or exchanges for these items unless they are damaged or defective upon arrival.
We are committed to providing exceptional customer service and resolving any issues you may encounter with your purchase. If you have any questions or concerns regarding our Return and Refund Policies, please contact our customer support team. We are here to assist you and ensure a smooth and satisfactory shopping experience.
Last updated: 10/07/2023
Contact us at email@example.com for questions related to refunds and returns along with your order number.