FAQs

Massive.pk has been proudly serving customers since 2017, offering a wide range of quality products and exceptional services.

At Massive.pk, we are dedicated to providing the best rates for a variety of products, including local and imported grocery items, fashion accessories, sunglasses, watches, board games, card games, thrift collection, scarf pins, makeup brushes, and makeup kits. We aim to offer our customers an extensive selection at competitive prices.

We offer nationwide delivery throughout Pakistan, ensuring that our customers receive their orders in a timely manner. Our delivery hours are from 9 am to 9 pm, making it convenient for you to receive your packages.

We provide a flat rate shipping fee mentioned separately for each order, depending on the weight and size of the package. The shipping charges can be found on our delivery page.

To track your order, simply visit our tracking page at https://massive.pk/track-order/. Enter your order details, and you will be able to see the status and progress of your shipment.

Our return and refund policy ensures customer satisfaction. You can find detailed information on our refund page, which outlines the process and conditions for returning products and receiving refunds.

For any inquiries or assistance, you can reach out to us via email at info@massive.pk or through WhatsApp at 03453325079. We strive to provide prompt and helpful customer support.

Yes, all our prices are inclusive of taxes. The shipping charges are mentioned separately, ensuring transparency in pricing.

Yes, we often have special discounts and promotions that you can find on our website or our Facebook page or our Instagram Page. Stay updated to take advantage of these exciting offers!

At Massive.pk, we prioritize the privacy and security of our customers’ information. We adhere to strict privacy policies, and you can find more details in our privacy policy page.

We provide accurate product information on our website, clearly indicating which products are original and which ones are replicas or alternatives. You can make an informed decision while shopping.

Warranty terms may vary depending on the product. The warranty information, if applicable, will be provided on the product page for your reference.

 You can sign up for our newsletters and updates directly on our website. Simply look for the newsletter subscription form and enter your email address to stay informed about the latest offers and news.

Currently, Massive.pk is an online-only store. You can conveniently place orders through our website, Facebook message, or Instagram inbox. Our team is ready to assist you throughout the ordering process.

Yes, we offer nationwide delivery across Pakistan, ensuring that customers from all cities and regions can enjoy our products.

For orders outside Karachi, we accept upfront bank transfers, Easy Paisa, and Jazz Cash payments. This ensures secure and convenient payment options for customers across the country.

Currently, Massive.pk is an online-only store. All purchases can be made through our website, Facebook page and Instagram page ensuring a seamless and convenient shopping experience.

For any inquiries or assistance, you can reach out to our customer support team through various channels. You can contact us via email at info@massive.pk, call our helpline at +92 345 332 5079, or send us a message on our social media platforms. Our dedicated team is ready to assist you.

Yes, we offer cash on delivery (COD) service for orders within Karachi. For orders outside Karachi, we accept upfront bank transfers, Easy Paisa, and Jazz Cash payments. This provides flexibility in payment options for our customers.

Yes, you can check the availability of a specific product by visiting the product page on our website. If the product is in stock, you will be able to place an order. In case the product is out of stock, we will coordinate you accordingly.